Privacy Policy

1. About This Policy

This Privacy Policy explains how Worldwide Visas & Passport Services Ltd (Company No. 12168311), registered at 7 Daley Thompson Way, London, SW8 3DA, United Kingdom ("we", "our", "us") collects, uses, stores, and protects personal data submitted through this website.

We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We collect personal data in the following circumstances:

• Contact form submissions: Name, email address, telephone number, nationality, and the nature of your enquiry.
• Direct communications: Email or WhatsApp messages you send to us voluntarily.
• Website usage data: Anonymised analytics including page views and browser type (if analytics are enabled). We do not collect personal identifiers through analytics at this time.

3. How We Use Your Data

We use the personal data you submit to:

• Respond to your enquiries and provide advisory information.
• Conduct eligibility assessments as part of our services.
• Communicate with you regarding the progress of any application support we provide.
• Comply with our legal obligations.

We do not use your data for unsolicited marketing, profiling, or automated decision-making.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Consent: Where you tick the consent box on our contact form before submitting.
• Legitimate interests: To respond to and manage enquiries in the operation of our consultancy business.
• Legal obligation: Where we are required to retain certain records by law.

5. Data Retention

We retain personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, and in any case in line with our legal obligations. Enquiry records are typically held for up to 3 years unless you request earlier deletion or we are required to retain them longer by law.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share data with:

• Trusted third-party service providers who help us deliver our services (e.g. email hosting), under appropriate data processing agreements.
• Regulatory authorities where we have a legal obligation to do so.
• Professional advisors (e.g. solicitors) where necessary, subject to professional confidentiality obligations.

7. Cookies

This website does not currently use tracking cookies or advertising cookies. Session-level cookies may be used for basic website functionality. If we introduce additional cookies in future, this policy will be updated, and consent will be sought where required.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data where there is no legal reason to retain it.
• Restriction: Request that we limit our processing of your data.
• Objection: Object to processing based on legitimate interests.
• Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at the address below. We aim to respond within 30 calendar days.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no data transmission over the internet can be guaranteed as fully secure.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Contact Us

For any data protection queries, please contact us at: